Devenless Wiltz – THE Whistle Blower

Page posted 20260518 and last updated on 20260518 at 08:10

May 18, 2026

Dear Amtrak Customer Relations,

DRAFT Re: Chicago Station Manager Devenless Wiltz

TO DO > Continue to insert testimony and evidence from April 2026.

My solution was simple: I booked a return ticket to X which would leave in three hours and bring me back to the station in time for my train. As I was heading on a cruise to Puerto Rico on April 18th, I knew I wouldn’t be using all of my Rail Pass and had plenty of segments to spare.

After about ?2? hours, I realized the lunacy of me being forced to travel simply because Mr. Wiltz refused to honor Amtrak’s published and advertised policy; so, I cancelled the trip to X. Within ?5? minutes, Mr. Wiltz confronted me with some twisted misconduct allegation. After I evidenced the Amtrak policy and informed him that I merely found a simple solution, he stated that I would be leaving the lounge in x minutes and that I could contact Customer Service if I did not agree with his decision. So, for the next ?45? minutes, I spoke with Customer Service: they apologized for Mr. Wiltz’s behavior and e-mailed to me a $35 Travel Voucher as compensation (see image x).

(Aside: The lounge was not empty: one woman approached me and said “you lost that one before you even started”. She said she was impressed with how calmly I handled Mr. Wiltz’s [aggressive behavior]. I let her know that I was a whistle-blower (see image x) and a Targeted Individual (see image x); so, well-versed in all sorts of harassment/intimidation tactics.)

While on hold with Customer Service, I decided to see if Mr. Wiltz had an online presence that might suggest he was some sort of racist (I’m white), ageist (I’m 60) and/or misogynist (I’m female). I found none of that; but, I did find a few posts that suggest he has a relatively low E.Q. and/or some anger-management issues (see images x-y)

He eventually returned with his business card (see image x). When the three hours ended, he brought a police escort to have me removed from the lounge. So, I packed up the mail campaign that I was working on (see image x) and headed toward the food court.

Accordingly, I spent zero dollars in the Café Bar and the Café Bar attendant received zero tips from me. Instead, I boarded the train with everything that I needed for the entire excursion (see image x).

Insert testimony and evidence from May 2026

Instead of buying a $121 bus ticket so I could get to Nashville on time, Mr. Wiltz chose to put me up in a hotel for two nights: I couldn’t leave until May 12th, he informed me. Then, his assistant Reggie chose to send me to the hotel via Lyft instead of a taxi even though those drivers are not properly insured. After collecting the evidence of this ridiculousness, I asked the Lyft driver to simply drop me off at the nearby bus station: she refused. So, I ordered her to pull over and, not in a position to pay for taxis every time I’m de-railed by some [incompetent and/or malicious] group, I ordered a Lyft that would take me to the bus station. I was on my way to Nashville by 1:30 p.m. (see image x),

When I returned to Chicago from Nashville on May 14th to begin my journey west, I did the same (see image y). Although, I did purchase a few coffees two sandwiches, I explained to the Café Bar attendant that the reason I wasn’t a better customer was due to my lingering frustration after having to micro-manage Amtrak’s Chicago-based customer service team.

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Among other things, I am an independent, investigative journalist (see latest piece being compiled at https://twb.rocks/new-york-speculation); plus, I invest a significant amount of time and money evidencing when we are in the Biblical timeline (see evidence linked to https://twb.rocks/living/spirit/satans-little-season/beast-system). That I enjoy wasting time or money is an assumption that Mr. Wiltz should not have made: both are crucial to me as I endure those who would prefer I fail at raising awareness as quickly as possible. (insert fn to link to https://twb.rocks/on-tour).

While I very much appreciate your $35 Travel Voucher to compensate me for the first event and the $50 Travel Voucher as a gesture to deal with the second event, I remain out-of-pocket $X through no fault of my own but merely due to the missed connection that forced me to pay for another way to get to Nashville. Instead of the $50 Travel Voucher, I would simply like my $X to be returned to me in cash … the cash I had to spend … which was significantly less than the “taxi fare”, “meal allowances” and two days of hotel that Mr. Wiltz and his assistant Reggie provided. My decision saved your company ?$200? and enabled me to keep my schedule.

Verily,

Deirdre Moore, CFA, BBA

www.twb.ROCKS || dmoore@twb.rocks || (518) 360-7003

Enclosures:

PS. If properly controlled and audited, a “petty-cash” float could enable Mr. Wiltz to make wiser decisions in the future [13]

PPS. If the 3-hour lounge policy exists, then your online policies and onsite signage should clearly state it; otherwise, it will simply mislead others into similar frustration.

PPPS. (insert comment regarding use of Amtrak Police to act as thugs as Mr. Wiltz fearlessly wields his “power” while having seemingly zero interest in customer service or corporate profitability)

PPPPS. Despite all of the above, I still love travelling by train as I always meet interesting people. We are running an Investigative Journalism Contest and would love you to participate. The launch date has been delayed; however, once details are finalized, they will be published at https://twb.rocks/upig/contest/announcement. Feel free to contact me with any questions, suggestions and/or confirmations.

FOOTNOTES

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IMAGES – TO DO – UPDATE IMAGES TO MATCH FINAL LETTER

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